Effective August 25, 2026Version 2026-09-29
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Location: Quezon City, Metro Manila, Philippines
Data Protection Officer: dpo@getdibbs.co | privacy@getdibbs.co
1. Data Controller Declaration
Dibbs Technologies Inc. ("Company," "we," "us," or "our") acts as the Personal Information Controller (PIC) under Republic Act No. 10173 (Data Privacy Act of 2012 / DPA) and its Implementing Rules and Regulations. We are committed to protecting all personal information processed through the Dibbs App.
2. Categories of Data Collected
- Service Seekers: Name, phone number, email address, profile picture, location/address coordinates, booking history, and review text. (Note: Dibbs does not collect or process payment card details from Service Seekers, as customer bookings are free of platform fees).
- Individual Freelancers & Business Merchants: Name, trade name, residential/business address, SEC/DTI registration, BIR Form 2303, Mayor's Permit scans, TIN, government ID records, payout bank/e-wallet details, BIR Sworn Declarations (if applicable), commission transaction logs, and portfolio media.
- Technical Data: Device IP address, operating system, unique device identifiers, in-app search history, location logs, and in-app chat communications.
3. Location Data (Auto Check-In)
With your permission, Dibbs collects precise device location, including in the background and when the app is closed, solely to support check-in when you arrive at a venue for an eligible confirmed booking. Customer check-in and background location are not used for home visits where the Provider comes to your address. You may disable location access at any time in device settings. Background location is used only around eligible active bookings and is not used for advertising or continuous tracking.
4. Purposes & Legal Bases for Processing
Data is processed pursuant to Sections 12 and 13 of the DPA for contract execution, statutory compliance, and legitimate operational interests:
- Authenticating user accounts and performing merchant background verification under RA 11967.
- Facilitating nearby service discovery, venue reservations, and direct in-app messaging between Seekers and Providers.
- Calculating, invoicing, and collecting platform commission fees from Service Providers, including tax documentation management (BIR Form 2307 and RR 16-2023 compliance records).
- Resolving user disputes, investigating fraud, and enforcing platform safety policies.
5. Data Sharing & Third-Party Processors
Dibbs does not sell personal data. Necessary information is disclosed only to:
- Booking Counterparties: Sharing necessary contact and location details between Seeker and Provider to enable confirmed service performance, including a snapshotted customer address for a home visit or venue check-in information for an at-venue booking.
- Operational Data Processors: Accredited payment gateway partners (for processing Provider commission settlements), SMS gateway providers, and cloud hosting facilities under strict confidentiality agreements.
- Government Authorities: Regulatory bodies (DTI, BIR, NPC) or law enforcement agencies when mandated by Philippine law or legal process.
6. Third-Party Analytics & SDK Disclosure
The Dibbs mobile application does not currently integrate third-party behavioral tracking or advertisement-targeting SDKs. Should tracking tools be integrated in future software updates, this policy will be amended and explicit user consent prompts will be presented.
7. Data Retention & Account Deletion
We retain your data for as long as your account is active. You may request deletion of your account and associated personal data at any time; upon deletion your personal data is removed within ninety (90) days, except records we are required to retain by law (e.g., tax and financial transaction logs). Contact our DPO at dpo@getdibbs.co for any deletion request.
8. Data Subject Rights (RA 10173)
Under the Data Privacy Act of 2012, users hold the right to be informed, access personal data, rectify inaccurate records, request data deletion/blocking, obtain data portability copies, and lodge privacy complaints before the National Privacy Commission (NPC). Contact our DPO at dpo@getdibbs.co.